Hi Gaz,
We had the same problem with our patio door roller blind when we were out in May, John Biene in the office got a spanish guy to come out and fix it. Design fault by all accounts, (door being too large for the weight of big blind) We tend to support weight as it goes up now in the hope that it takes some of the strain.Don,t think it can help if you happen to wind the wrong way either,as you end up with slack cord that can loop itself around the spool and split it.We have now put little stickers near each handle ,to remind us which way to turn in order to avoid over winding the cord. Like you every time we go out ,we come across another little problem,but we,re learning and we,re learning fast,can,t wait for September when we,re out again.wonder what little surprises we,ll have next time.!! Still looking forward to it though,pleased with how how L.T is taking shape since the new gardeners have been on board.
Viv & Paul
m20
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