There are 2 sides to every situation and as a company that have carried out thousands of inspections, and that, unlike some of my competitors, I am still trading and supporting clients, from years ago I would like to respond as it is not that fact that a company may not not complaints but how they respond
This forum is very aware of the situation with UGR and their refusal to issue keys but Sean your statement is actually not true as I actually chased you because I wanted to recheck your properties and have many emails that I sent you requesting that you either send or make keys available this one being on the 6th January, happy to have these audited, in fact 7 emails with no response
Date: Tue, 6 Jan 2009 15:00:58 +0100
Hi Sean I am surprised to see that you are unhappy with the service as I pride myself on the quality of the service we provide and I know that the issues of what UGR have done with providing access are outside of my control
I have no issues doing however many inspections are required to complete your work and will happily do this if you can get me some keys or access via a keyholder
Although things have slowed down I still visit the site at least every 2 weeks, again to visit properties already checked
Jim as you know I visited the site after trying to get access to your property via your keyholders who were either in the UK, or not available or their UK phone didn't work, or the Spanish phone didn't work so again I did try
Now again I am happy to recheck these properties at anytime, I am still in business, still working and still have many happy clients